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To get immediate technical support, please call 301-663-6000.
Frequently Asked Support Questions (FAQ)
Email Setup Related:
- What are my POP3 and SMTP servers for connecting to your email service?
- How do I reset my password for email?
- How do I login to WebMail?
- How do I setup my email client (Outlook, Eudora, etc) to work with 270net's email hosting?
- I can receive email from my Outlook (or other email client), but can't send messages - what's wrong?
- How can I setup email forwarding for an address?
- Can I administer email addresses and features for my domain?
Email Virus Related:
- What are these email virus notifications I occasionally receive?
- Is someone targeting me with these viruses? I keep getting notifications...
- I keep getting messages that say I sent someone a virus - and my machine isn't infected. What's going on?
- What are email hoaxes? How do I know if a message is a hoax or not?
Email Spam Related:
- Why do I occasionally get emails with a Subject Line of **Potential Spam**?
- I'd like to report spam to 270net for future blocking - how can I do that?
- I received an email that contains **Potential Spam** in the subject line, but the message is a valid email and not spam. How can this be avoided in the future?
Website Related:
FAQ Answers
All users can login to 270net's web-based email service to manage email from the following web address: http://mail.270net.com . As long as you have an Internet connection of any type you should be able to use our WebMail program. 270net Recommends using Internet Explorer 5.0 or higher for the best experience.
*NOTE: Remember, if you already use POP3 service via Outlook or other email client messages that you delete from the WebMail program will not be downloaded into your Outlook (they are permanently deleted).
What are my POP3 and SMTP servers for connecting to your email service?
270net hosting clients can use the following addresses:
POP / IMAP SERVER: pop3.270net.com
SMTP SERVER: smtp.270net.com
* BE SURE TO SET YOUR CLIENT TO USE SMTP AUTHENTICATION
How do I reset my password for email?
You must use the WebMail to reset your password for email. Outlook and other email clients don't have the ability to reset your password on the mail server. Follow these visual instructions for help with changing your password. If you have lost your password, please contact 270net Technologies for help.
How do I setup my email client (Outlook, Eudora, etc) to work with 270net's email hosting?
First, collect the four pieces of information that you'll need to set any account up regardless of your mail client. Those pieces of information are: (1) SMTP Server Address, (2) POP3 Server Address, (3) Account Name, and (4) Account Password. This information should have been sent to you from 270net Support.
Next, some general reminders related successfully setting up Internet email with 270net's servers:
- You account name needs to be your full email address (ex: johndoe@yourdomain.com, not just johndoe)
- You need to enable SMTP Authentication in your email client to successfully send outgoing mail through our servers (refer to your mail client's documentation).
Now for some helpful links:
I can receive email from my Outlook (or other email client), but can't send messages - what's wrong?
99% of these issues fall under the two categories below:
- 270net's SMTP servers require something known as "SMTP Authentication" to allow outgoing mail to pass through our servers. This allows us to help reduce the global problem of spam. SMTP Authentication is supported by all modern day mail clients, and is usually located in the "Servers" or "Outgoing Mail" section of your particular products email accounts setup. For more details refer to your product's help documentation or contact 270net.
- Some ISPs (Internet Service Providers) do not allow their subscribers to send outgoing mail through their network. What this means is you will need to change your SMTP server in your mail client to another address rather then 270net's SMTP server address.
If your ISP is Earthlink, Starpower, MSN or AOL this is almost certainly the reason your are experiencing issues. Please consult your ISP to get instructions on which SMTP server to use. Often you can guess this SMTP server address by appending "smtp" or "mail" before your ISP's domain name (ex: mail.earthlink.net, smtp.starpower.net, etc). If you still have problems please contact 270net Technologies for further assistance.
How can I setup email forwarding for an address?
Give 270net Support a call or send an email to support@270net.com. This level of support is included for free for all hosting clients.
Can I administer email addresses and features for my domain?
Yes, you can. To get started contact 270net Support and request that a single email address have rights to administer your own domain. We will give you a quick tutorial over the phone to help you get started. Once antiquated, you will be able to reset passwords, add / delete email address, and create email aliases all from the WebMail interface. 270net recommends that only clients that foresee making changes frequently use this feature.
I'm having trouble logging into my website via FTP or FrontPage, what can I do next?
First, verify that your current Internet connection is working properly. The easiest way to test this is to visit your website through Internet Explorer or other compatible web browser. Once at your site, be sure to check out a handful of pages to eliminate the possibility of caching issues. If you have a valid Internet connection, can visit your website, verify that you are entering in your username and password correctly. If you still have a problem please contact 270net Technologies for further assistance.
Why do I occasionally get emails with a Subject Line of **Potential Spam**?
Every 270net hosting client receives our anti-spam service free as part of your hosting package. This is an optional service that by default is enabled for your account.
Our system identifies two levels of spam: Level A is spam that ranks extremely high on our weighted system. Level B is considered spam by our system, but rather then hold the email back from coming into your inbox we simply alter the subject line slightly to include **Potential Spam** before the original subject line. This helps you to identify spam easier and allows the creation of rules to manage these emails within your mail client. If you would prefer 270net to hold both levels of spam from your inbox instead of just level A we can do this on an account-wide basis for you.
I'd like to report spam to 270net for future blocking - how can I do that?
If you receive a message that is unsolicited or "spam" and would like to send it to us for inspection just forward the message to spam@NOSPAM-270net.com (you will need to remove the "NOSPAM-" portion of the address before adding it to your address book). Once received, we can evaluate the message and take further actions to block the message in the future.
I received an email that contains **Potential Spam** in the subject line, but the message is a valid email and not spam. How can this be avoided in the future?
On very rare occasions an email may be tagged by our system as **Potential Spam** when you feel it is a legitimate message. If you would like to report this to us we can evaluate the reasons as to why this happened and possibly make adjustments to our anti-spam systems. To report the message simply forward the email to notSpam@NOSPAM-270net.com (you will need to remove the "NOSPAM-" portion of the address before adding it to your address book). Once received, we can evaluate the message and take further actions for future messages of it's kind.
What are these email virus notifications I occasionally receive?
Every 270net hosting client receives free anti-virus checking as part of your hosting account with us. When a virus-laden email is destined for your account and caught by our systems, we send you a simple notification of some of the information in the message (i.e. who sent the message, the subject line, attachment name, etc). Note that the subject line for the virus notifications will be "An Email Virus Has been Caught for You".
270net will quarantine the infected email and attachments for a period of two weeks before disposing of the message entirely.
Is someone targeting me with these viruses? I keep getting notifications...
Unfortunately, most of today's email viruses are forging the return address in their messages. Forging the return address (or "spoofing" as some call it) is the process of creating a fake FROM: address before sending out viruses to the unsuspecting recipients. What this means is someone's infected computer could actually send a message to someone else with your email address as the FROM: address. This causes much confusion, and in some cases, lots of finger pointing regarding who sent a virus. The reality is: you can simply ignore most of the messages related to you "sending" a virus to someone because nearly all viruses are using these spoofing techniques these days.
Due to the fertility of most of today's more sophisticated viruses, it isn't uncommon to have a flurry of viruses flood your inbox within a short period of time.
As a 270net client, should you ever need to confirm that you didn't send someone a virus, please contact us directly for answers.
I keep getting messages that say I sent someone a virus - and my machine isn't infected. What's going on?
If you have run a virus scan on your computer and find that your machine is not infected (be sure to update your virus definitions to the latest version before scanning), simply ignore the notification. The reason why you received it in the first place is because most email viruses today "spoof" the FROM: address of messages that are sent from an infected PC. Your address could have been found by the virus from various methods (most likely if you were in the infected computer's address book). ISPs and other hosting providers should disable such messages to avoid confusion to the unsuspecting and unrightfully accused sender.
As a 270net client, should you ever need to confirm that you didn't send someone a virus, please contact us directly for answers.
What are email hoaxes? How do I know if a message is a hoax or not?
Email hoaxes are just as they sound - messages that are conjured up to trick the unsuspected reader. Some are more harmful then others however, such as messages that seemingly help you delete a virus when actually it walks you through deleted important system files on your computer.
Some quick rules of thumb for identifying email hoaxes:
- Message asks you to forward the report to all your friends / colleagues
- Message claims that report was confirmed by a major company such as CNN, C-SPAN, Microsoft, etc
- Message throws pseudo-technical words into the report to make it appear complex, interesting, etc
"Get rich quick" schemes, good luck chain letters, etc are almost always hoaxes. Check back here to the list on your right to see the latest, most popular hoaxes on the Internet (it's updated daily!). If you still have questions feel free to ask 270net Support to verify an email or not for you.
I need to change my password for FrontPage or FTP - how can I do that?
In order to change your password for FrontPage or FTP you'll need to contact 270net Technologies for support to have them change the password for you. There is no secure way to have FrontPage or any FTP client change your account password remotely. You can have your password changed as often as you like for no charge.