Computer and Network Support

Response time


That's what it's all about, and that's where we excel. We have heard countless horror stories of businesses that had some kind of problem that was bringing them down, and they couldn't get their IT / network support company to come out and fix it for weeks. Out of desperation (change is tough and nobody wants to do it unnecessarily) they called us. It usually turns out to be a relatively minor problem that is easily fixed. The big problem is getting someone to pay attention to you.

With 270net Technologies, you don't have to worry. You'll usually talk to a person (a live person) immediately.  Often, we can solve the problem over the phone or through secure remote administration. If we need to come to your site, we'll typically have someone onsite in 24-48 hours if it's not an emergency. If it's an emergency, we'll be there even quicker.

Not only do we respond quickly, we know what we're doing when we get there.  270net has Microsoft Certified Professionals on staff in the areas of Windows Networking, Windows Systems Administration, and general network & computer support.  We've figured out problems that much bigger firms couldn't.
 

Typical IT Support functions we provide

  • Microsoft Client/Server planning and installation
  • MS Active Directory & Exchange Server installation
  • Firewall, VPN, Managed Switch and Router installation
  • Secure Remote Access solutions
  • General PC troubleshooting, repair and upgrades
  • Software/Hardware installation and maintenance
  • Version and Patch Management
  • Help desk, remote administration and onsite services
  • Anti-virus, Anti-Spyware, and Anti-Spam solutions
  • Backup Policies and Data Recovery
  • Network / Internet security
  • IT Consulting / Technology Assessments
  • 24 hour response
  • Training
  • Dell Authorized Reseller
  • Web site maintenance

How to get technical support from 270net Technologies

  1. Hourly rate, billed monthly.  All billing rates are billed in 1/4 hour increments (a 15 minutes help desk session is only billed 1/4 hour)
     
  2. IT Support Services Package
    Our support plan is perfect for companies that are not large enough to require full-time IT personnel.  Outsource your IT support needs to 270net and receive the following:
     
    • Our Microsoft Certified Professionals (MCPs) provide help desk, remote administration, and onsite support services when IT related problems arise.
    • You receive priority technical support over our hourly technical support clients and a guaranteed onsite response in 24-48 hours.
    • Support Package customers receive a 24/7 emergency technical support hotline for after hours IT support when you need it most.
    • You will be assigned a dedicated IT Support staff member to handle your account and funnel activities so they fully understand your current and future IT needs.
    • Receive 15 hours of prepaid support per quarter (billed in 1/4 increments) and save over 15% off our hourly rates.

Call 301.663.6000 today for more information or request to be contacted by 270net.

Back to Top